Now I don’t promise this to be the most indepth of reviews because that’s not really what I’m here for, but I thought I would go through some of my views having used the 3 Skypephone for a couple of weeks.
Firstly it should be known that because I have no broadband at home yet I am submitting this review using the phone’s own 3G connection, shared over Bluetooth to my Mac. There’s one thing I’m happy about! Well, on to the review.
First of all the actual physical phone itself is quite light and compact. This is good. The phone weighs 87g and each row of number keys are shaped at a nice enough angle to make it easy to find and press the keys. Beneath the screen in the centre of the keypad is a large Skype button surrounded by a silvery directional keypad. To either side are a couple of function keys, the menu and clear keys and the pick up/hang up buttons.
Three Skypephone
On the right side of the phone is an application switching button, and beneath that a camera button. On the opposite side is a volume up/down button. At the base of the phone is a USB connection port covered by a rubber clip. This USB port can be used for both USB connectivity to your computer and doubles as the charging port. Having the phone use the port for two functions simultaneously is a step toward the future as it reduces clutter and also means that the phone is more worldly compatible.
For a small phone the screen is quite large, bright and clear. The top of the screen houses your standard icons such as battery, bluetooth etc and down the bottom are two other buttons, ‘Launcher’ and ‘Planet3′. I’ll get onto that later.
The Skype features of the phone are built right in so there is no need for additional software or launching a separate application for making Skype calls. If you scroll down your list of contacts you have Skype contacts mixed in with your regular telephone contacts (up to 500) or if you prefer, you can combine contacts into one so that you can choose either to call them or Skype them.
As you scroll through the contact list you can use the left/right buttons to scroll across to different information within that contact such as phone numbers, Skype, and Email. You can’t click on anything to send an email if you have an email address showing but you can still send an email to that contact if you go through the menus.
Issue #1
When you edit a contact’s details and enter in a Skype contact name, the phone will no longer give you an option to call that person over the regular mobile network! Talk about crazy. This is one bug which seriously gave me the willies. There are times when you don’t wish to Skype a contact, for instance if they are at work they may not have the ability to have a two-way conversation. Even when selecting their mobile number in their contact details there is no way to call it. The only option presented is ‘Skype’ and it always makes a Skype call. This option is presented even if the Skype user is not signed in and it will attempt to make the call over Skype informing you that the user is not logged in. The only way around this problem is to remove any Skype details from each contact and allow them to appear in your list twice; once as a Skype contact and the other as a normal ordinary mobile contact.
Well at least that one isn’t a complete show-stopper but it’s a pretty big bug.
Issue #2
The phone does not support receiving of vCard messages. In other phones also incapable of reading these you are often able to extract the number from the message and use it manually. Not so with the Skypephone. The functionality to extract numbers from the message is there but it will not work with a vCard message because of the format of the number. It will save or send vCards but I did not test this.
The SMS capabilities of the phone are fairly normal and work quite well. Background message sending means sending is quick and easy. Skype chat is right there mixed in with SMS and Email, so all your messaging is in one place.
Skype chat is a fantastic feature of the phone. If another Skype user is online it makes it very easy to have a free conversation with them without having to rely on costly SMSs. Simply select the contact, start a chat and you’re typing back and forth as easy as using MSN or Jabber.
Issue #3
The Skype chat uses the built-in T9 dictionary but can’t read words from your custom dictionary! Talk about annoying.
If you receive a new Skype message from an online user your phone will beep at you and indicate ‘New Skype chat received.’ Simply click OK and you are taken into, or back into, Skype chat. Mind you, even though it has already received notification of the message, Skype chat won’t actually download the whole message until you’ve enter the Skype chat screen. This can add a couple of seconds of annoyance on to the whole experience each time you come back to Skype chat. For example if I have a couple of chats in that section and I’m notified of a Skype message, I go back in to the Skype chat screen and I have to wait for the message to download and the chat icon to change before I know which chat and who from.
The handset also supports multi-user chat but can only participate in those chats, not start them.
Apparently the handset is capable of receiving video calls. It’s not capable of initiating them even though there is an option in the contact list. This option is only available on non-Skype contacts and when you select it, it proceeds to call them. Talk about dumb.
Email features
Composing an email is relatively simple and shows how intuitive this phone is in certain areas — if you type an email address in the To field and press the character button, it will automatically give you an @ symbol. This will happen in certain fields by default. When web browsing for instance, the default symbol is a period.
I’ve sent a couple of emails to myself on this phone using the default email account however, have not received anything to date. I even got a “Message not sent to…” message which didn’t tell me very much. I’ll stick with http://m.gmail.com/, thanks.
Media Player
The phone includes a media player which will sort by Artist, Album and Track. It will also allow you to create Playlists. I didn’t go into these features much. The phone also lets you connect to the 3MusicStore. Another relatively useless feature.
Camera
The camera is a 2 Megapixel camera with no flash. It’s quite easy to use in a point and click fasion and is also capable of recording movies. The camera button at the top of the phone allows you to snap your picture with ease with a maximum resolution of 1600×1200 or record a movie by pressing the Skype button. The camera has a Night Mode which helps you in the dark, a timer and several effects such as sepia and black and white. It’s relatively good and easy to use. You can activate the camera at any time by just holding down the camera button on the side.
Some of the tools the phone comes with are a calculator, calendar, notepad, stopwatch and world clock. The calculator is really easy to use. The calendar is a little colourful for my liking and I have not yet really had a good play around with it considering I use iCal. The alarm allows you to set three alarms and when it goes off it will not let you turn the alarm off unless you go through the menu into the alarm settings and turn it off from there. Annoying but useful for actually waking you up and making you think without turning it off and accidentally going back to sleep!
Web Browser
The phone’s web browser is fairly good and renders web pages right to the edge pixel of the screen giving you maximum viewing. It will do some clever things like resize large images so that you can see them more easily and if you use the Google search on the front page like I do, Google will re-render pages in a mobile-friendly format which is extremely useful when you’re on a small screen as it cuts out all the junk. You still have the option of viewing the original page. There have been occasions where I have visited a web page and run out of memory (“Insufficient memory”) but I suppose you can’t win ‘em all
The browser come with several default bookmarks and annoyingly, you can’t delete them. You can store up to 50 bookmarks and these 9 default bookmarks make up part of that 50.
The Three network will annoy you daily reminding you that you have to pay for Internet access if you haven’t done so already. This is just a daily message with a 24 hour timeout stored in the browser’s cookie so once it’s been read you can move on with your life.
Launcher
The launcher button brings up a few applications and web sites that you can visit. The first two are Planet3 and My3, followed by Yahoo! Search, Music, Google Search, Games, TV, Messenger, Facebook, YouTube, Mobilcast and eBay. There are quite a few. Ignoring Planet3/My3 and the search engines, let’s take a quick look at the rest:
Music – The 3MusicStore. Does everyone have one of these now??
Games – The Three Games store. Nothing free here. Why don’t they ever give you SOMETHING for free? The two default games installed on the phone are simply 45 second demos and they want £4.99 for the full versions. No thanks! Each game on the Games site is about £5 which is huge. How about 50p?
TV – I’ll spend a bit of time here. This one’s pretty cool!
I said earlier that they don’t give you much for free. Not so, but perhaps this is just because Three want to promote this product. You can log on to the TV site and download a heap of TV content or stream it live. Most of it is paid for, so you just ignore all that stuff, but they do give you access to things like episodes of the X-Factor (meh), BBC1, BBC3 and BBC News 24 for free. The other channels are all paid for but at least this time it’s kinda reasonable — 49p for 24 hours access to all channels or I think £5 for the month or something like that. I don’t think this is a feature I’d readily use but it must appeal to some people out there and it certainly is a future avenue of online digital content. I think it’s pretty cool.
The pre-paid users are more restricted. Only 8 channels for £2 per month and only in 20 or 30 minute sessions depending on the channel chosen.
The quality of the picture and sound are quite good for such a small screen. You can also choose full screen or not. Interestingly the phone will display the media player controls but you can’t do anything with it like pause or skip backwards.
When you go to each channel page you are also presented with a TV guide telling you exactly what’s on now and what’s coming so that you can easily choose what you want to watch.
Messenger – A java based MSN messenger client. It’s clunky and slow, just as you’d expect. It works, so it’s useful, and it will run in the background. Annoyingly if you get a message the application will just re-focus and interrupt whatever it is you were doing before. The chat interface is incredibly clunky. You need to press edit to go into edit mode in a conversation and the default is not predictive text. Once you’ve finished typing you need to select exit, then press send for your message to go through. It’s not as nice as the Skype chat mode.
Facebook – A very simple version of the facebook website letting you keep up to date.
YouTube – Again, a very simple interface to YouTube which allows you to watch YouTube videos. Interestingly it will use the phone’s inbuilt media player to play the movies.
Mobilcast – Mobilcast is a podcasting application. You need to download it separately and when you actually go to click download you are presented with the error “Sorry, but Mobilcast is not available on your handset yet.” One wonders why they would include it as an option unless they knew there would be a compatible release for it very soon.
eBay – You guessed it, a quick and simple interface to eBay.
Internet Sharing
Sharing your Internet connection via Bluetooth is relatively painless between the phone and the Mac. Simply pair the two devices and go into Network Preferences and create a new Bluetooth connection. Select the advanced options and enter ‘three.co.uk’ into the APN field and save. Click connect and you should be away!
One drawback to this mode is that once you have connected to the phone to use the Internet, the phone itself loses all Internet capabilities. You will drop out of Skype and you will not be able to browse the web on the handset. A minor bug in the web browser crops up under these circumstances where it will launch and quit immediately, not actually telling you why it has done so.
For the £5/month Internet Add-on pack you get ‘Unlimited’ broadband but watch out — this falls under a ‘fair use’ policy and the fair use policy states that you should use up to 1Gb a month. Once you get your computer online through your mobile it can be very easy to tally up those Megabytes and the My3 website won’t tell you how much you’ve used, either.
Bluetooth Sync
Issue #4
Big, big issue for me. This phone is not compatible with my Apple Mac, so I can’t use Bluetooth to sync my contacts and calendars. This is such a disappointment. I’ve asked Three when they are going to release a conduit for the phone but they never replied to my email.
Such a pity.
If anyone finds any hand-made tools please feel free to comment!
Battery Life
Excellent! With Skype being constantly logged in there is a lot of battery drain but the battery life tends to last quite a long time without an issue. I get into the habit of charging nightly anyway so I’m not too bothered if a phone uses a fair bit of power, just as long as there’s enough for it to do what I need it to do every day!
The phone’s battery/SIM casing is interesting. It’s held on by a magnet and this keeps it quite snugly attached. It’s also very easy to open even with the magnet.
So all-in-all I’m quite happy with this little phone! There are of course a few things that could improve it but the same could be said of any phone. Hopefully the next version of firmware irons out some of these bugs and the more we talk about it as a community the better off we are at being heard. So I’d recommend getting one of these phones and getting all of your friends onto Skype to use it. You can call them on Skype regardless of whether or not they’re on a PC or other compatible device, so it doesn’t matter where they are. And because it’s free you can call your friends via Skype all around the world.
That’s it from me!
UPDATE: 8/1/2008
After a couple of month’s normal usage I have noticed a major issue with the Skype features that have really bugged me. Lindsay and I both have Skype phones which give us the ability to text and call each other for free, using the Skype Chat and Skype features of the phone. Unfortunately for some reason, when both of us are logged in, we consistently can not see each other. This means we have to rely on the existing voice/SMS network to contact each other for which we are charged. The same issue happens for other users logged in via Skype so I believe it to be a problem more with the Skype network than the Three network however, since the phone is provided by Three my issue is with them.
It is extremely annoying. I’m going to log a case with Three and see what’s up.
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