Mobile Me Payment Woes
I trialed MobileMe when it came out and I didn’t find it useful. When the trial subscription was coming to a close I made sure that I jumped on to the Me.com website and cancelled the trial. “Your credit card will not be charged” says the website. Adam leaves happy.
Lo and behold I check my bank account details and I’ve been charged £59! I checked it out and sure enough, it’s a charge for “17 Nov APPLE COMPUTER INTL INTERNET GBR 59.00″.
I was able to log in to the service with my old details however, I had thought that it was cancelled, so shouldn’t my account and password no longer work anyway?
I checked on the Mobile Me help website and you are able to cancel your membership with a full refund within 45 days, so I logged in, went to account details and cancelled my subscription. Their website did say my credit card would be refunded. Unfortunately they don’t give you an opportunity to explain in words why you have cancelled your membership and I am still going to write to them to find out how this happened, as I am unimpressed!
I sent the following to Apple:
Hi Apple,
I recently cancelled my trial subscription of Mobile Me as I found the service was not really what I was looking for. My username is (was)
I was surprised to find that on the 15th of November, my credit card was charged £59 by Apple. I have lodged a cancellation request through the Mobile Me interface and it indicated that my card will be refunded. I have a couple of questions I would like answered:
#1 - If my account was previously cancelled, how was it that my username and password and account were all still active when I logged in today? Why has it not been deleted?
#2 - How is it possible that my card could be charged even though the account was previously cancelled? Once it is cancelled surely there are steps in place to ensure payments don’t still go ahead. Can you please confirm that I will be refunded?
Sadly I have lost a little faith in Apple after my experience today.
I’ll wait and see how it goes!
UPDATE:
Apple responded saying I’d contacted their store sales support team and that they had no training on Mobile Me. It looks like there’s no other method of contacting Apple just yet. I’ll wait for the refund to come through and then write to them again explaining my dismay!
17 Nov APPLE COMPUTER INTL INTERNET GBR 59.00
28 Nov APPLE COMPUTER INTL INTERNET GBR 59.00 CR
Excellent.
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